Spotlight: Smith Plumbing LLC

In this series, ActionCOACH Mary Ann Hauser (MAH) and team virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic as well as ideas on how to avoid making common mistakes. And be sure to look at special offers from these businesses – we can all use a little extra help right now! 

BKN: Coach Beverly Kiser-Nutt

CS: Cindy Smith, Smith Plumbing


BKN: What do you do and how long have you done it?

CS: We are a full service plumbing company and have been open for 1 1/2 years. We do residential, commercial, new homes, and remodels.

BKN: Who would you say is your best customer or target customer?

CS: Homeowners, contractors and repeat customers. When they like their work and they refer us. Our business has grown completely word of mouth. We have not done any sort of advertising. It's all been word of mouth.

BKN: What has been the biggest impact on your business with COVID 19?

CS: We have had jobs pushed back. But we have been very fortunate that we have stayed busy. We had to change the way we do things, but it has not affected our company too much.

BKN: What are some actions you had to put in place because of the Pandemic?

CS: We sanitize our tools before going into a home and when we leave. We have sanitizer spray for our clothing and we wear mask.

BKN: What has been your biggest learning since becoming a Business Owner?

CS: We are a family business, so it can be a challenge to balance home and work life. We have had to learn to cut it off and just have family time. We work better as business owners. We keep everything professional.

CP: Do you have any offers you want to include in the newsletter?

CS: We offer free estimates.

BKN: What do you find the most inspiring?

CS: I am most inspired by the other local businesses to manage and adapt and overcome during the pandemic. Seeing how businesses have been able to change everything they do and manage to keep going and growing. It really inspires me how people are able to keep going.

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