In this series, ActionCOACH Mary Ann Hauser (MAH) and team virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic as well as ideas on how to avoid making common mistakes. And be sure to look at special offers from these businesses – we can all use a little extra help right now!
CP: Colin Peet, Marketing Manager
JP: John Parks, Parks Decorative Hardware & Plumbing
CP: What do you do and how long have you done it?
JP: Our industry popped out of the 80's and I've owned this business since 2018. We are a decorative hardware plumbing outlet. Cabinet hardware, plumbing fixtures, door hardware, lighting, and specialty items that you don't find in the home centers.
CP: Who would you say is your best customer or target customer?
JP: Custom home builders or people just renovating. It's a unique product.
CP: What has been the biggest impact on your business with COVID 19?
JP: Walking through mud to get things done, we've had lot of delays. Some things are ordered last minute and then we find that it takes a while to get in. People are home more so there a lot of projects. It's also hard for us to find good tradesman.
CP: What are some actions you had to take due to the pandemic?
JP: Wearing a mask, using hand sanitizer, and distancing in the show room.
CP: What has been your biggest learning since you've been a business owner?
JP: Learning how to balance cash flow-- it's a challenge to make sure you have enough to purchase products. Learning how to deal with growth. We deal with great customers and builders.
CP: What do you find the most inspiring?
JP: The customer base we have in this area are excited to have us here, instead of buying things online. The excitement has inspired us.
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