In this series, ActionCOACH Mary Ann Hauser (MAH) and team virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic as well as ideas on how to avoid making common mistakes. And be sure to look at special offers from these businesses – we can all use a little extra help right now!
CP: Colin Peet, Marketing Manager
JH: Jennifer Hammon, Monarch Living LLC
CP: What do you do and how long have you done it?
JH: I am a professional organizer and Move Manager and have been for 3 years now.
CP: Who would you describe as your best customer or target customer?
JH: Someone who needs help down sizing, estate dispersal, moving, packing up and unpacking their new home. Help organizing, paperwork, office, closets and garage.
CP: What has been the biggest impact of COVID-19 on your business?
JH: In March I was shut down. I worked with a lot of senior adults. During the virus I had to be very careful and a lot of jobs got postponed. People were not moving. We starting picking back up in July. My older clients had to move for health reasons.
CP: What are one or two actions you've taken because of the pandemic?
JH: Hand sanitizing and wearing a mask.
CP: What has been your biggest learning since you've been a business owner?
JH: Being a small business owner you are never off the clock. If you're not meeting with clients, you are taking care of emails and responding to phone calls.
CP: Do you have any offers you want to include in the newsletter?
JH: I offer gift certificates specifically for Move Management services!
CP: What is most inspiring to you right now?
JH: During the pandemic, I had an older couple that were moving out of their home that they were in for over 20 years. It was a huge job. Their two daughters were not able to help because of the pandemic, but wanted to be involved as much as possible. We communicated by phone and email. The parents were so happy that the daughters were able to help in that way, even though they were not there. It was a family affair and I loved that I was able to help in that way.
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