In this series, ActionCOACH Mary Ann Hauser (MAH) and team virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic as well as ideas on how to avoid making common mistakes. And be sure to look at special offers from these businesses – we can all use a little extra help right now!
DP: We offer mobile storage and deliver portable storage to your door. We work with remodelers, people who are downsizing, and people who are moving.
BKN: Who is your best or target customer?
DP: 65% residential and 35% restoration companies. We get a lot of repeat business and small contractors.
BKN: What has been the biggest impact of COVID-19 on your business?
DP: Early on, we weren’t affected, but within 2 weeks things slowed down. After the initial shock wore off, people wanted to keep busy and business picked up again.
BKN: What are 1 or 2 actions you've taken because of the pandemic, and how are they working?
DP: We put cleaning processes into place: we carefully monitored employees and our drivers and equipped them for COVID safety protocols. We are a non-touch business – and everything works online. We can deliver the container with absolutely no contact with the customer, which makes them feel safe doing business with us. Everything is working well and business is progressing normally.
BKN: What has been your biggest learning since you've been a business owner?
DP: I come from a corporate background; this is my first experience as an entrepreneur - I knew less than I thought I knew. My biggest learning would be to surround yourself with smart people and diverse people and network at every opportunity. Learn from others who have been in similar situations. Take advantage of chances to get to know people. Don’t go it alone.
DP: Chamber small business programs. News and Records offers for marketing support for discount ads. Organizations offering training and resources for small businesses. The Triad Community – they generally want to support local business and have conversations with one another.