In this series, ActionCOACH Mary Ann Hauser (MAH) and team virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic as well as ideas on how to avoid making common mistakes. And be sure to look at special offers from these businesses – we can all use a little extra help right now!
BKN: Coach Beverly Kiser-Nutt
EG: Ellen Golden, Medicare Product Specialist
BKN: What do you do and how long have you done it?
EG: I help people transition onto a medicare plan and I've been in business for 15 years. Clients can be on an employer plan, retired and not have anything. They have to qualify for medicare.
BKN: Who would you say is your best customer or target customer?
EG: My best client are the ones that need medicare, they are just joining medicare.
BKN: What has been the biggest impact on your business with COVID 19?
EG: Given the fact that I do everything online, I can't visit people. Now I have to depend on mailings. I have not been able to get my own business locally because of COVID.
BKN: What are some actions you had to put in place because of the Pandemic?
EG: Making phone calls and not visiting people. Sending out postcards instead.
BKN: What has been your biggest learning since becoming a Business Owner?
EG: You need to be a good listener and it's part of sales. I have to have a lot of knowledge so they can understand their options.
BKN: Do you have any special offers you'd like to share?
EG: Free consultation and no charge for the enrollment.
BKN: What do you find the most inspiring?
EG: The ability to help people to make sure everything is in the plan for them. Just knowing that I am doing something for other people. I care about seniors, because they need help.
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